March 24, 2020

Dear Sunny Faces Parents,
On behalf of the management team and our Board of Directors, we would like to share the following COVID-19
update for our centre.

Please be assured that Sunny Faces’ management team and our Board of Directors recognizes that the change in
routine in our daily lives is cause for concern and uncertainty. Though the information around this unfamiliar virus
changes daily, Sunny Faces remains committed to providing a safe and healthy environment for our families, our
employees and the team of staff who are still working offsite. We appreciate everyone’s patience as we work
through strategies to support our families as well as safeguarding the centre to ensure it remains economically
operational through these changes, as well as when we are authorized to reopen.

As a result of the March 23 rd , 2020 announcement by Premier Doug Ford, who updated Ontario on COVID 19
restrictions, “…the closure of all schools has been extended indefinitely.” ( As such, Sunny Faces Day
Care will remain closed from March 16 th , 2020 until further notice.

It is important to understand that all child care centre operations are at the discretion of the Ontario Government and
the local School Boards. Like many of our families, we are being notified of the changes at the same time. The
information we receive and share is fluid and subject to change without notice.

Sunny Faces is currently waiting for the Government to provide us direction and resources for the next steps. We
will implement the governments directives regarding credits/refunds for our families for the 15 days of mandatory
closure (March 16 th , 2020 to April 3 rd , 2020) for which families had previously paid on March 1 st , 2020. It is important
to keep in mind that there has been no direction or confirmation of how the government will be flowing funds to
families or child care centres. We can confirm that there will be no further monthly fees collected until we have
established a reopening date.

It is extremely important to provide better communications with our families. To help with this, please provide the
management team with a contact email address by sending an email to Lee-Ann Hand at .
Please share your name, your child’s name, the program and the centre they attend. For example, Jane Doe, Child
Doe, Preschool, Rivercrest or Jon Doe, Child Doe, Library, St. Benedict.

Sunny Faces is also in the process of adding a COVID 19 update page onto our website
Our website will also have updates on 2020 – 2021 Registration. We will provide information in the upcoming weeks.
If you have any questions, comments or concerns during the centres closure dates, please feel free to email the
management team at to reach Lee-Ann Hand. To reach Helen Primi please email .

Please be well and stay safe,